Terms of Service

Last updated: 1 October 2026

These terms apply to the WhatsApp AI assistant service provided by A&S Automation ("we", "us") to businesses ("you"). By paying the setup fee or using the service, you agree to them.

1. The service

We set up and run an AI assistant on your WhatsApp Business number that replies to enquiries, saves leads to your Google Sheet, and, depending on your plan, sends media, books viewings, and sends alerts, reminders and follow-ups. Features included in each plan are listed on our website or in your proposal.

2. Fees and payment

• The setup fee is paid in full before work starts and is non-refundable once setup has begun.
• The monthly fee is paid in advance on your agreed billing date.
• If a payment is more than 7 days late, we may pause the assistant until it is paid. Service resumes once payment is received.
• WhatsApp message charges from Meta are billed to your own Meta account and are not part of our fees.
• Founding prices stay the same for as long as your subscription stays active without a break.

3. Your responsibilities

• Provide accurate property information and keep your listings up to date.
• Follow WhatsApp Business policies and local laws, including getting consent before sending marketing messages.
• Review important details (prices, availability, contracts) with the buyer yourself. The assistant supports your team; it does not give legal or financial advice.

4. Accuracy and availability

The assistant answers from the information you provide. AI replies can occasionally be wrong or incomplete, so your team remains responsible for final confirmations with buyers. We aim for continuous service but do not guarantee it will never be interrupted, including by outages at Meta, OpenAI, Google or other providers.

5. Data

Lead data belongs to you and is stored in your Google account. How we handle data is described in our Privacy Policy.

6. Cancellation

You can cancel at any time with notice before your next billing date. The service runs until the end of the paid month. We may end the service if these terms or WhatsApp policies are seriously breached.

7. Liability

To the extent allowed by law, our total liability is limited to the fees you paid us in the 3 months before the claim. We are not liable for lost deals, lost profits or indirect losses.

8. Changes

We may update these terms and will tell active clients before changes take effect.

9. Contact

A&S Automation · asautomation.dubai@gmail.com